Returns & exchanges

We really hope you love everything you purchase from us, but should you need to return an item then you can do so by following the below steps.

  1. Email us at [email protected] including your order number and reason for the return.
  2. We will aim to reply within 48 hours with details for return including the return postal address.
  3. Returns can only be accepted within 14 days from purchase (excluding pre-orders).
  4. ellespire tags MUST still be attached to the item and clothes in an original, unworn condition.
  5. Swimwear and hair accessories can not be returned for hygiene reasons.
  6. Shipping charges are not refunded and return shipping is at the consumer’s expense.
  7. It is the customer duty to ensure items are posted signed for, to avoid any missing items.
  8. Any items that may include a coupon code or discount will be refunded as per amount paid.
  9. Should you wish to exchange an item then please state this in email and provided the stock is available we will do our best to offer the exchange.
  10. Please note any exchanges will not be posted until the return item is received at ellespire HQ
  11. After returns are received at ellespire HQ the customer will receive the refund (excluding shipping charges/discounts) within 48 hours and will receive an email to confirm this.