Returns

Returns Policy

If for any reason we have made a mistake with the personalisation or there is a faulty product, we will ensure that the mistake is resolved immediately. We will cover all costs for the returns of the product and replace instantly.

In addition to your right to cancel, Refunds will only be issued to products that are not personalised (unless a defect item or error on our part).

Shipping and handling charges paid on your original shipment are not refundable (unless defect item or error on our part).

If you would like to return an item(s) email info@ellespire.com to process. 

This does not affect your statutory rights.

Shipping

The below shipping prices are dependent on items purchased:

Standard 2nd Class Delivery on custom denim jackets - £4.40

Time for orders to be shipped can vary between 1-4 weeks, you will be advised if longer than a week dependant on pre-orders. Prints are usually sooner.

We offer a click & collect service in Glasgow, only if offered before order is purchased and discussed beforehand.